Our audio reponse system can be used day or night, 7 days a week. To access your account, you will need your account number and a PIN. If you do not have a PIN or forgot your PIN, please contact the Credit Union.

Helpful tips for audio response system:

You may override the vocal information at anytime by entering the touchtone input.

You may return to the main menu at anytime by pressing the star (*) key.

Select:

- Option 1 for English - Option 2 for Spanish

- Enter your account number followed by the pound (#) sign.

- Enter your PIN - Personal Indentification Number

The following ID numbers enable you to access your various accounts.

Share-Savings 01-09
Share Draft 10-15
Money Market 16-17
Holiday Club 25
IRA Share Savings 20-24
Loans 51-90

For transfers and withdrawals enter monetary amounts in whole dollars.

Example: Enter 20 # then 00 for $20.00
Enter 20 # then 50 for $20.50


If you would like an audio response information brochure, please contact your nearest credit union branch.

Audio Response System:

361.584.6650 or 1.800.559.2436

Chemcel's audio response system is free to all members and allows you to handle any of the following transactions over the phone:

• Transfer funds between accounts
  
• Get account and loan balances
  
• Verify checks have cleared
  
• Make loan payments from savings or checking accounts
  
• Request check by mail withdrawals from your account
  
• Verify deposits and loan payments
• Place stop payments
  
• Obtain dividend information
• Receive account history